Struggling to keep track of customer support requests ?
Turn customer support requests into a searchable customer knowledge base.
Easy to install and prices start from $55 USD.
“I can't believe how much this has changed the way we deal with customers. An outstanding application. Helen Thomas
Knowledge base
- Quit answering the same questions over and over.
- Store all your frequently asked questions in your own knowledgebase.
- The HelpdeskHQ knowledge base allows you to create rich articles that look great.
- Fully searchable. The knowledge base and public discussions are completely searchable.
Discussion Forum
- The fully integrated forum stores conversation threads between your support team and your clients.
- Customers can browse all public conversations to get quick answers to questions.
- HelpdeskHQ's begin discussion form can replace your contact form.
- Your customers can choose to raise a request privately or publicly.
Integration with your site
- Re-Brand HelpdeskHQ with our industry standard style sheet.
- HelpdeskHQ is installed on your own web server.
- HelpdeskHQ is also available with a developer licence that includes full source code.
- Because HelpdeskHQ is a wordpress theme you can leverage the Wordpress API to extend and adapt.
The Wordpress iPhone application
- Manage support requests with the Wordpress iPhone application.
- HelpdeskHQ can leverage 1000's of plugins developed for the Wordpress platform.
- Google Analytics, Database Backup, Polls and SEO are just a few examples of Wordpress plugins that can improve the way you support your customers.
- The Wordpress permissioning system has been used to allow you to set access policies, privacy and security.
“We previously ran a support with a forum, a contact form and incoming email. That's all gone, now we have one place to manage support. Gavin Estevez
Unit 28 Dundee Wharf