HelpdeskHQ Tour

Here's a run down of just some of the features of HelpdeskHQ

All your support requests in one place

By collecting your support calls and knowledge base in one place you make it easier for your clients to find information.

Support requests become discussions

If you've used email as a conversation with a client you know how hard it is to keep track of progress. All requests through HelpdeskHQ are stored as a discussion which anyone can enter into.

It's Easy to Start a Discussion

With HelpdeskHQ you replace your contact form with our "start a discussion" form. Clients can see the status of their call and other public discussions too.

Searchable Knowledge base

The best support is where the clients help themselves. This reduces the workload on your support staff and allows the client to get answers quickly.